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Cambridge Institute for Sustainability Leadership

Studying at Cambridge

Terms and conditions of sale and use

University of Cambridge Institute for Sustainable Leadership’s Learning Management System Website Terms and Conditions of Sale and Use (LMS) Terms of Use – Updated October 2017

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) and services (“Services”) listed on our website (“our site”) to you. Services may include the provision of places at conferences or on courses. Please read these terms and conditions carefully before ordering any Products or Services from our site. You should understand that by ordering any of our Products or Services, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I understand and agree to these Terms and Conditions" at the end of the registration form to accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products or Services from our site.

1. Information about us

1.1 is a site operated by the Chancellor, Masters and Scholars of the University of Cambridge acting through The University of Cambridge Institute for Sustainable Leadership (“we” or “us”). Our main business address is 1 Trumpington Street, Cambridge, CB2 1QA. Our VAT number 823 8476 09.We are an exempt charity under the Charities Act 1993.

2. Your status

2.1 By placing an order through our site, you warrant that you are a business user, or if you are a consumer, that

(a) You are legally capable of entering into binding contracts; and

(b) You are at least 18 years old.

3. How the contract is formed between you and us

3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received and accept your order (“the Acknowledgement”). Your order constitutes an offer to us to buy a Product or Service. Orders are subject to acceptance by us and the contract between us (“Contract”) will only be formed when we send you the Acknowledgement.

3.2 The Contract will relate only to those Products and those Services which we have confirmed we will provide in the Acknowledgement. We will not be obliged to supply any other Products or Services which may have been part of your order unless confirmed in a separate Acknowledgement.

3.3 You warrant that all information provided to us by you for the purposes of the Contract is complete and accurate.

4. Our status

4.1 Please note that in some cases, we accept orders as agents on behalf of our subsidiaries. You accept that the resulting legal contract is subject to these terms and conditions, except that you contract with the subsidiary in place of us.

5. Availability and delivery

5.1 All orders for Products will be fulfilled and delivered within 30 days from the date of the Acknowledgement, unless the parties agree otherwise. In the event that this is not possible, due to exceptional circumstances, or otherwise, we will contact you directly to arrange another mutually agreeable delivery date.

6. Risk and title

6.1 Products purchased will be at your risk from the time of delivery.

6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

7. Price and payment

7.1 The price of any Products or Services will be as quoted on our site at the time of order, except in cases of obvious error.

7.2 These prices are, where applicable, inclusive of a sum representing UK VAT and delivery costs to destinations in the UK. Delivery costs for the dispatch of Products to other destinations will be added to the total amount due prior to the placing of any order.

7.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Acknowledgement.

7.4 Our site contains a large number of Products and Services and it is always possible that, despite our best efforts, some of the Products or Services listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product or Service’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product or providing the Service, or cancel your order and notify you of such cancellation. Any price paid will be refunded to you but we shall have no liability to you beyond the price paid.

7.5 Payment for all Products must be by credit or debit card. We accept payment with most major debit and credit cards.

8. Cancellation and refunds of product orders

8.1 You may cancel a Contract for the purchase of a product at any time, without giving any reason, within 14 days, beginning on the day after you received the Products. You will receive a full refund of the price paid for the Products in accordance with our refunds policy. The cancellation period will expire after 14 days.

8.2 To cancel a Contract for a Product, please call our helpline number on +44 (0) 1223 768862 or inform us in writing by e-mailing your decision to cancel to Mark your email Refund and Cancellation. Your email must clearly state your intention to cancel and return the Product(s). To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

8.3 You will not have any right to cancel a Contract for the supply of any of the following Products that are:

  • bespoke or customised goods;
  • which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; goods received sealed for health protection or hygienic reasons once unsealed;
  • audio or video recordings or computer software if they have been unsealed by you;
  • goods once they have been inseparably mixed after delivery;
  • contracts to leisure activities if the contract provides for a specific date or period of performance; and
  • services which have been fully performed.

8.4 The cancellation period will expire after 14 days from the day after the date of the acknowledgement.

8.5 If you cancel this Contract, we will reimburse you all payments received from you including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

8.6 You must also return any Product(s) concerned to us within 14 days, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may make a deduction from the reimbursement to you for the loss in value of the goods supplied, if the loss results in unnecessary handling by you.

8.7 We will make reimbursement without undue delay and in any event no later than:

(a) 14 days after the day we receive back from you any goods supplied;

(b) (if earlier) 14 days after the day you provided evidence you have returned the goods;

(c) if there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.

8.8 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of this reimbursement. We may withhold any reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, which is the earliest.

8.9 In the event that you claim that the Product is defective, we will examine the returned Product and will notify you of your refund via e-mail within 14 days. We will process the refund due within 14 days of receipt of the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

9. Cancellation and refunds of orders for services

9.1 If you have not entered into a Contract for services for the purposes of your business, trade or profession, you are acting as a consumer and have the right cancel the Contract (including, for the avoidance of doubt, any Contract for the provision of a place at a course or conference) at any time within 14 days after the day on which you entered into the Contract For Services, for any reason whatsoever.

9.2 The cancellation period will expire after 14 days from the day after you entered into the Contract for Services and after this period the general cancellation provisions will apply.

9.3 To exercise the right to cancel please use the procedure specified in clause 8.2 above. For the avoidance of doubt, to meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

9.4 If you cancel this Contract For Services, we will reimburse you all payments received from you including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery

VLE Code of Conduct

Accessibility of web pages

The University of Cambridge Web Accessibility Policy is available at and is applicable to this site.

Accessing this site

As an authorised user you are responsible for the security of your user name and password. Please note: You must not share your user name and password with others to allow them entry to this Site.

You may use the Site only for lawful purposes. You must not use the Site:

  • In any way that breaches any applicable local, national or international law or regulation;
  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
  • For the purpose of harming or attempting to harm minors in any way;
  • To send, knowingly receive, upload, download, use or re-use any material that does not comply with Content Standards (see below);
  • To transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and
  • To knowingly transmit any data, send or upload any material that contains viruses or any other computer code, programs or files designed to destroy, interrupt or limit the functionality of any computer, computer software or hardware or telecommunications equipment.

Making contributions

All authorised users posting material within this LMS are responsible for their own postings. In making a contribution to this LMS (“Contribution”) you grant to the University a non-exclusive, irrevocable, worldwide, royalty-free licence to reproduce, edit, transmit, communicate, display and/or distribute all or part of your Contribution for the purposes of learning, teaching and student assessment components of CISL courses for the full period of copyright and related rights in the material.

You agree to abide by the Content Standards and Copyright Regulations (see below) and accordingly agree not to submit material that is liable to disrupt the study of other students or corporate users.

The University, through the Director of CISL reserves the right to remove any material that contravenes these terms and conditions. The online environment replicates the standard classroom and appropriate standards of behaviour are expected; all students, corporate users and lecturers tutors are expected to respect the rights of others within this Site. Lecturers and tutors are authorised to communicate with students or corporate users whose behaviour presents cause for concern and to issue a warning and inform the Director of CISL at the University. Continued inappropriate behaviour may result in exclusion from this on-line environment without further notice.

Content Standards

These Content Standards apply to any and all material which you contribute to this Site within a Contribution, and to any interactive services or features associated with it, such as the Discussion Forums.

Contributions must:

  • Be accurate (where they state facts);
  • Be genuinely held (where they state opinions); and
  • Comply with applicable law in the UK and the law of the country from which they are posted.

Contributions must not:

  • Contain any material that is likely to offend, provoke or attack other contributors to or users of the Site;
  • Contain any material that is defamatory of any person;
  • Contain any material that is obscene, offensive, abusive or hateful;
  • Promote sexually explicit material;
  • Promote violence or contain a statement or describe or encourage activities that could endanger the safety or well-being of others;
  • Promote discrimination of the basis of age, sex, sexual orientation, disability, race, religion, or nationality;
  • Infringe any copyright, trademark or other intellectual property right of any person or organisation;
  • Advocate, promote or assist any unlawful act or illegal activity;
  • Be made in breach of any legal duty owed to a third party such as a contractual duty or a duty of confidence;
  • Be threatening, harass, abuse or invade another’s privacy or cause annoyance, inconvenience or needless anxiety to any person;
  • Be used to impersonate any person or to misrepresent the contributor’s identity or affiliation with any person or organisation; and
  • Contain any material that contains viruses or any other computer code, programs or files designed to destroy, interrupt or limit the functionality of any computer, computer software or hardware or telecommunications equipment.

Please note: The University reserves the right to review, edit or remove any Contribution which in its discretion that in its sole discretion breaches these Content Standards and to take further action as the Director of CISL at the University feels necessary or is required by law, which may include the exclusion of the contributor from this LMS.

Contributions are the intellectual property of the contributor and should be acknowledged wherever quoted or referred to by other course participants.

Registered users are also bound by the rules for appropriate use imposed by the University's Information Strategy and Services Syndicate as amended from time to time.

Students may be expected to submit work for assessment electronically via the LMS . The University reserves the right to submit a course participant’s work submitted for assessment to an appropriate electronic plagiarism detection service if that work is suspected to be largely composed of plagiarised material. Further information will accompany details relating to assignment submission where relevant.

Copyright Regulations

Please note: Lecturers, tutors, staff, corporate users and students are reminded that copyright subsists in these learning materials and the works from which they are taken.

The University of Cambridge is the owner of or the licensee of learning materials made available on this Site. The materials are protected by copyright laws and treaties around the world.

Please note: For your personal study that is not for a direct or indirect commercial use, subject to legal statutory exceptions, the learning materials may be accessed, downloaded and if in print format, a single copy may be made in an unaltered form. Any content accessed, downloaded or printed may not be sold, resold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person or organisation (including sending by email or attachment, posting on another intranet or the Internet on any site) without the prior written consent of the copyright owner/s as identified.

Authors and creators of many of the provided materials have moral rights in their works and neither staff nor students nor corporate users may cause, or permit, the distortion, mutilation or other modification of the works, or any other derogatory treatment of the works, which would be prejudicial to the honour or reputation of the authors or creators of the works. You may not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

The University has made every reasonable effort to locate, contact and acknowledge copyright owners and wishes to be informed by any copyright owners who are not properly identified and acknowledged in these learning materials so that we can make any necessary corrections. Please refer to the Notice and Takedown Policy below.

Limitation of Liability

The learning materials on this Site are provided on an ‘AS IS’ and ‘AS AVAILABLE’ basis. To the extent permitted by law, the University excludes any representations or any warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness of a particular purpose, non-infringement, compatibility, security and accuracy.

The learning materials may contain advice, opinions, statements or other information by various authors or organisations. Reliance upon any such advice, opinion, statement or other information is at your risk and to the extent permitted by law the University disclaims all liability and responsibility arising from any reliance placed on such information by any user of the learning materials or by anyone who may be informed of such information.

Where the learning materials provide links to other websites and resources provided by third parties, those links are provided for information only. The University has no control over the contents of those sites or resources or their privacy/data protection policies and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

In no event shall the University be liable to any party for any of the following losses or damages (whether such losses be foreseen, foreseeable, known or otherwise): loss of data, loss of revenue or anticipated profits, loss of business, loss of opportunity, loss of goodwill or injury to reputation, loss suffered by third parties, any indirect, special, incidental, or consequential loss or damages arising out of use of the learning materials or reliance on any material or services provided in this Site or accessed through it, whether or not amended by third parties and regardless of form of action.

Nothing in these conditions of use is intended to exclude the liability of the University for death or personal injury caused by the University’s proven negligence or fraudulent misrepresentation.

Notice and Takedown Policy

If you are a copyright owner and are concerned that you have found material in these learning materials for which you have not given permission, or is not covered by a legal statutory exemption, please contact us in writing stating your contact details, the bibliographical details of the material and the location where you found the material.

Upon receipt of notification the University will acknowledge receipt of your complaint by email or letter and will make an initial assessment of the validity and plausibility of the compliant.

Upon receipt of a valid compliant the material will be temporarily removed from the Site pending an agreed solution.

Privacy Policy and Cookie Policy

All personal information gathered from you in connection with your use of the Website is governed by the Privacy Policy and Cookies Policy.

In this Policy the “Website” means the website operated by the University of Cambridge acting through its University of Cambridge Institute for Sustainability Leadership (CISL) (“we”). The term “you” refers to the user or viewer of the Website. By using the Website, you consent to the data practices described in this policy. This Policy (together with the University Of Cambridge Institute for Sustainable Leadership Learning Management System Website Terms and Conditions and the VLE Code of Conduct and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Any changes to this Privacy Policy will be posted on this page.

Data collected

We may collect and process the following data about you:

  • Information that you provide by filling in forms on the Website. This includes information provided at the time of registering or login, submitting material or requesting further services. We may also ask you for information when you report a problem with our Website;
  • Information that you provide when participating in any services offered by the Website; and
  • If you communicate with us by phone, email or otherwise, we may keep a record of that correspondence. We may also collect the following information about your access to the Website, where available - your IP address, operating system and browser type - for the purposes of system administration, bug tracking, production of usage statistics and to trace misuse. Statistical data about our users does not identify any individual.


This Website uses cookies that are small pieces of information that are issued to your computer or other internet-enabled device when you visit the Website. Cookies are stored by your browser and hard drive and are used to distinguish you from other users of our Website. You are not obligated to accept cookies and you may change your browser settings to prevent it from accepting cookies. If you do disable cookies, certain services on this Website may not be available and may impair full use of its features. For information on cookies and disabling them:

Security measures and potential international transfer of personal information

We follow appropriate security procedures in the storage and disclosure of personal data so as to prevent unauthorised access by third parties. We ensure that those parties to whom we do transfer personal data comply with the same. Disclosure and uses of personal information We use information held about you in the following ways:

  • To ensure that content from our Website is presented in the most effective manner for you and for your computer or device by gathering aggregate information about our users and using it to analyse the effectiveness and popularity of this Website;
  • To provide you with information that you request from us or which we feel may interest you where you have consented to be contacted for such purposes;
  • To allow you to participate in interactive features of our service, when you choose to do so; and
  • To notify you about changes to our service.
  • We may disclose your personal information to third parties in the following circumstances:
  • If we have obtained your consent to do so;
  • When we are required or authorised by law, court order, regulatory or governmental authority to disclose your personal data;
  • To enforce or apply our Sustainability Leadership Learning Management System Website Terms and Conditions and the VLE Code of Conduct and other agreements, including but not limited to in relation to any content posted or uploaded to the Website in breach of our Terms of Use;
  • If required to protect the rights, property or safety of CISL, the University of Cambridge, their members or others.

Links to other websites

The Website may contain links to and from third party sites. This Privacy Policy does not cover the use of your personal data on any third party website. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Third party cookies

The Website may have pages with embedded content from third parties such as social media sites, e.g. Facebook, Twitter, Flickr or YouTube. Cookies generated by those sites are subject to their own privacy policies and are outside the control of the Cambridge Institute for Sustainability Leadership and the University of Cambridge. Please check these policies before you submit any personal data to or use these websites.

Access to personal information

For the purpose of the Data Protection Act 1998, the ‘Data Controller’ for the processing of data collected by this Website is the University of Cambridge, and the point of subject access requests is the University Data Protection Officer (The Old Schools, Trinity Lane, Cambridge CB2 1TN, tel. 01223 332320, fax 01223 332332, E-mail